Returns and refunds policy

Returns address wrong, incomplete, damaged or non-conforming delivery and other lawful return cases. Warranty addresses technical faults during warranty coverage.

Items marked “30-day replacement” receive that benefit for eligible hardware faults under the Warranty Policy.

• Wrong model, configuration, color, quantity or missing listed accessories;
• Damage before or during delivery;
• Goods that do not match disclosed description, quality, function or commitment;
• Eligible hardware faults under the 30-day replacement program;
• Defective or recalled goods and other cases requiring return/refund by law;
• Change-of-mind requests made within seven days and meeting Section 3.

TECHBUY accepts an eligible return request within seven days of delivery. A new item must remain unopened, unactivated and complete with packaging, accessories and gifts. A used item must remain in the delivered condition, without new damage or account lock, and include all accessories.

Custom-built/configured goods, activated software codes, consumables and opened personal-hygiene products are excluded. The customer pays return shipping for a change of mind. No restocking fee applies to an eligible return.

TECHBUY may request an order code, serial/IMEI, description, images/video and supplied accessories. A paper receipt is unnecessary where the transaction can be verified.

Missing packaging alone does not remove mandatory legal rights. Voluntary commercial benefits may consider item and accessory completeness under terms disclosed before purchase.

• Contact 0981112112, cskh@techbuy.vn, web support or a store;
• Receive a case code and packing/handoff guidance;
• TECHBUY inspects identity, condition and cause;
• Receive a repair, replace, accept-return or refund decision;
• Receive the replacement or refund confirmation.

TECHBUY pays reasonable shipping where it supplied the wrong item, the item has an eligible hardware fault, a commitment was breached or law requires it. The customer pays return shipping for a change of mind.

No restocking fee applies to an eligible return. Any other cost must be disclosed and accepted in advance.

TECHBUY completes inspection within two business days of receiving the item. Refund value is based on the amount actually paid for the accepted return plus any legally refundable charge.

TECHBUY issues the refund instruction within two business days after approval. Funds are expected within 3–7 business days for COD/bank transfer and 5–15 business days for card/OnePay.

Commercial terms do not restrict mandatory rights to replacement, return, refund, compensation, warranty or termination.

Early reporting helps preserve evidence but cannot automatically defeat a substantiated claim within the legal limitation period.