Returns and refunds policy

Returns address wrong, incomplete, damaged or non-conforming delivery and other lawful return cases. Warranty addresses technical faults during warranty coverage.

Items marked “30-day replacement” receive that benefit for eligible hardware faults under the Warranty Policy.

• Wrong model, configuration, color, quantity or missing listed accessories;
• Damage before or during delivery;
• Goods that do not match disclosed description, quality, function or commitment;
• Eligible hardware faults under the 30-day replacement program;
• Defective or recalled goods and other cases requiring return/refund by law;
• Change-of-mind returns only after Section 3 is approved.

TECHBUY cannot publish a change-of-mind commitment until the owner confirms the period, condition, depreciation, exclusions and cost allocation.

TECHBUY may request an order code, serial/IMEI, description, images/video and supplied accessories. A paper receipt is unnecessary where the transaction can be verified.

Missing packaging alone does not remove mandatory legal rights. Voluntary commercial benefits may consider item and accessory completeness under terms disclosed before purchase.

• Contact 0981112112, cskh@techbuy.vn, web support or a store;
• Receive a case code and packing/handoff guidance;
• TECHBUY inspects identity, condition and cause;
• Receive a repair, replace, accept-return or refund decision;
• Receive the replacement or refund confirmation.

TECHBUY pays reasonable costs where it supplied the wrong or defective item, breached a commitment, a defect exists or law so requires. Any out-of-scope cost must be disclosed and accepted in advance.

No restocking fee is used to avoid responsibility for wrong, defective or non-conforming goods.

Refund value is based on the amount actually paid for the accepted return, plus any legally refundable charge and less only a lawful, pre-agreed amount.

Refunds use the original method unless the customer agrees otherwise.

Commercial terms do not restrict mandatory rights to replacement, return, refund, compensation, warranty or termination.

Early reporting helps preserve evidence but cannot automatically defeat a substantiated claim within the legal limitation period.