1. Submission channels
Customers are not restricted to a single channel. Safety, financial-loss, fraud and data-breach reports receive suitable priority.
- Hotline 0981112112;
- Email cskh@techbuy.vn;
- Website chat/support;
- A published TECHBUY store or service location.
2. Helpful details
- Name and response channel;
- Order, warranty, serial/IMEI or product reference;
- Issue, time and requested outcome;
- Relevant images, video, documents or conversation history.
3. Acknowledgement
TECHBUY acknowledges a consumer request or complaint within three working days and provides a case reference or tracking method.
Urgent safety, financial-loss or data incidents receive immediate containment where appropriate.
4. Review and proposed remedy
- Classify and assign the case;
- Review order, payment, delivery, warranty, logs and evidence;
- Explain any need for more information or third-party coordination;
- Offer correction, completion, replacement, return, refund, warranty, apology or compensation where supported.
5. Vulnerable consumers
TECHBUY provides priority and suitable measures for consumer groups recognized as vulnerable by law.
A supported priority request is not passed away from TECHBUY unless the third party has a related duty; a refusal is given in writing with reasons.
6. Negotiation and disputes
TECHBUY first negotiates in good faith and records the outcome. Customers may request support from a consumer authority or organization.
Unresolved disputes may proceed to mediation, validly agreed arbitration or a competent court. Nothing limits statutory complaint, report, action or compensation rights.
7. Records and confidentiality
Access is limited to assigned staff and necessary partners. Case content, evidence, result and communications are retained only as needed for handling, rights and law.
Customers may request status using the case reference. Personal data follows the Privacy Policy.