ASUS Vivobook 15 laptop listed in the TECHBUY catalogue
Use & troubleshooting

New laptop delivery: what to check in the first 15 minutes

A practical handover order: confirm the exact configuration, then test the display, keyboard, charging, connections and warranty details.

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The excitement of opening a new laptop makes small details easy to miss. A short inspection needs no exotic software: confirm that it is the right machine, then try the parts you use every day. For a remote order, keep the invoice, box photos and order description until everything matches.

1. Match the machine in the box to the order

Check model and SKU, colour, RAM, SSD, operating system and included accessories against the listing. Similar-looking variants can differ in storage or software. Photograph the box label and serial number for your records, but do not publish the serial number online.

Inspect the box and chassis before discarding packaging: edges, hinge, screen and adapter. Report a scratch or missing part promptly rather than waiting until you have installed all your personal apps.

    2. Test the screen and input surfaces

    Open light, dark and solid-colour backgrounds to look for obvious bad areas, tint or distracting bleed in normal conditions. There is little value in an extreme test that reveals something invisible in ordinary use. Type across the keyboard, including Enter, Backspace and the number keys you rely on; test the touchpad near its edges.

    For a touch display or convertible, try the particular function advertised for your configuration. If a key or touch area responds inconsistently, record the behaviour and contact the seller within the handover window.

      3. Check charging and everyday connections

      Connect the supplied charger, confirm the laptop reports charging and check that the connector is not unusually loose. Join Wi-Fi, pair Bluetooth and try a familiar USB device. If you use an external monitor, test the actual cable and port you will use. A USB-C port may be for data only; do not assume it charges or carries video.

      Test the webcam and microphone with a short call or recording. There is no need to run a heavy stress test immediately; first find basic usability issues, then update the system and install applications.

        4. Use available diagnostics without overreading them

        Some ASUS laptops offer MyASUS System Diagnosis for components such as keyboard, display, battery, fan and networking; available checks vary by model. A pass is useful but cannot guarantee every future scenario. For another brand, use its official support tool rather than an unknown download.

        If a fault appears, keep a short photo or video and the time it occurred. Avoid opening the machine, making speculative BIOS changes or removing recovery data before understanding the warranty terms.

          5. Finish the handover record

          The listed ASUS Vivobook 15 and ExpertBook B3 are configured differently at TECHBUY. That is why checking the exact SKU matters more than reading a family-level guide. Revisit the product page for the configuration, accessories and warranty attached to your order.

          Keep the invoice, delivery note and listing description; register the device where required. Then update Windows, arrange a backup and install your apps. If the configuration is wrong or hardware fails, contact support before the return window ends.

            Conclusion

            Spend the first 15 minutes on the exact unit, display, keyboard, charging and connections, not extreme durability experiments. MyASUS System Diagnosis explains optional checks on supported models.