A new phone should begin with a clear handover, not a rushed unboxing. Before accepting your iPhone 17 order from TECHBUY, keep your order number and selected configuration handy. Only after you accept the item and complete payment do you open the sealed box, start the phone and check its functions. The two stages have different inspection scopes under TECHBUY’s shipping policy.
1. Before delivery: keep your order details
Save the order number, product name, capacity, colour, price and any bundle from your confirmation. If several iPhone 17 configurations exist, the model name alone does not prove the parcel is the exact one you paid for. Have a phone ready to photograph the parcel if necessary and confirm that the handover information matches your order.
Read TECHBUY’s inspection scope before the courier arrives, particularly if you expect a bundled item. The actual order and documents are more reliable than a general promise in an article.
2. At handover: inspect the exterior and seal
Look for dents, tears, water damage or signs of tampering. Match the model/SKU, colour, quantity and listed accessories; take photos or make a report if something is wrong. TECHBUY’s policy says a manufacturer-sealed product is opened, activated or powered on after the customer accepts it and completes payment.
Never share an Apple Account password, one-time code or bank code with a delivery worker. For a high-value order, use only the verification process clearly communicated by TECHBUY or its appointed carrier.
3. If the parcel is wrong or damaged, document it
Photograph or record the parcel and shipping label, note your order number and contact TECHBUY for the next step. Do not alter the seal or throw away packaging before the discrepancy is reviewed. Depending on the findings and applicable policy, TECHBUY may complete, replace, take back or refund the order.
Early reporting preserves evidence. TECHBUY’s published policy also says that not making a report at the exact handover moment does not automatically end your right to a justified complaint supported by reasonable evidence.
4. After acceptance and payment: unbox and check contents
Now check the phone, cable and documents against the configuration you bought. Apple Vietnam’s iPhone 17 Technical Specifications list a 1m USB-C cable in the standard box but no power adapter. If your TECHBUY order included an additional gift or accessory, compare against the order documents rather than the standard Apple contents alone.
Keep the box, delivery record, electronic invoice and any useful unboxing photos. They help match a serial/IMEI or investigate a missing item, although TECHBUY can sometimes verify a purchase in its system without requiring a paper receipt.
5. Match identifiers and warranty information
After powering on, open Settings > General > About to see the serial number and IMEI, then compare them with appropriate labels and purchase documents. Apple provides coverage information under Settings > General > AppleCare & Warranty and through its online coverage tool. Apple’s coverage view and TECHBUY’s order-specific benefit should be checked separately; one screen alone does not prove whether a device is new or used.
TECHBUY’s current iPhone 17 listing states a 12-month TECHBUY warranty under the applicable policy. If a date, identifier or entitlement seems unclear, keep the documents and ask TECHBUY to reconcile them before drawing a conclusion.
6. Test the everyday functions
Check the touchscreen against a light and dark background; test front and rear cameras, buttons, speakers, microphones, Wi-Fi, USB-C charging and cellular service after installing a compatible SIM or setting up eSIM for your exact variant. A quick functional check helps you describe a fault, but it does not replace a technical diagnosis.
If migrating from an old phone, keep that device until your photos, contacts, important apps and number work. Our seven checks before moving to iPhone 17 covers that process. You do not need to hand anyone your password or OTP for setup.
7. Report a mismatch or fault through the right channel
Keep the order number, relevant photos, serial/IMEI and a short symptom description, then contact TECHBUY through its hotline, email, website support or store. TECHBUY’s returns policy separates incorrect, incomplete or damaged delivery from technical faults and changes of mind. Opening the box does not create an unconditional change-of-mind return, and not every iPhone automatically has a 30-day replacement benefit.
Read the exact terms shown on your order, invoice and product page at purchase. If the phone has a problem, let TECHBUY record it and guide the inspection. Avoid posting the complete device serial publicly.
Conclusion
Keep the handover in two phases: inspect the parcel and order before acceptance; inspect the phone and its functions after payment and unboxing. Save the documents and report discrepancies early. Sources: TECHBUY’s published shipping and returns policies, Apple Vietnam’s iPhone 17 Technical Specifications and Apple Support’s coverage guidance.
